Capabilities

An AI employee doesn’t follow a script — it reads the situation and acts. These are Mana’s core capabilities. Open one to see how Mana decides, when it acts on its own, and when it asks for you.

mana / capabilities · live
Billing & collections14 sent · 9 paidPaid
Claims management7 resubmittedAccepted
Schedule optimisation11 bookedProcessing
Patient communication22 placedProcessing
Patient retention3 activeSubmitted
No-show response2 rebookedHeld
Prior authorisation4 in flightLodged
LiveAI receptionistAnswers, books and rebooks every call — 24/7.Explore →
Money inBilling & collectionsDecides who to nudge, when, and how — until invoices are paid.
Revenue cycleClaims managementOwns every claim from submission to payment.
Front deskSchedule optimisationFills diary gaps from waitlists and care plans.
VoicePatient communicationCalls, texts, and emails in your clinic’s tone.
GrowthPatient retentionNotices who’s drifted and brings them back.
Front deskNo-show responseRebooks the patient and refills the slot in minutes.
Revenue cyclePrior authorisationTracks ACC32 approvals to closure.
HomeCapabilitiesBilling & collections
Money in

Billing & collections

Mana follows up overdue patient invoices with the right tone, on the right channel, at the right time. Polite, persistent, logged — and reception stops chasing.

5–10 hrs
admin saved per week
3 channels
SMS · email · voice
100%
of actions logged
mana / billing · INV-2042
Invoice · $182.50 · 14 days overdue
Patient · Priya S.
Last visit: physio · 10 Apr · Dr. Tane
SMS sent · day 1Submitted
Email reminder · day 3Processing
Paid · day 5Paid
Trigger
Invoice 7+ days past due, or a care-plan invoice unpaid 24 hours after issue.
Outcome
Invoice paid (or a payment plan scheduled) without reception touching the file.
Escalates when
The patient declines, disputes the bill, or is unreachable after three attempts.
Step by step

How Mana runs this, end to end.

  1. 01Detect overdue invoices

    Mana scans the ledger every morning at 7am local. New overdue invoices enter the queue with patient context — last visit, preferred channel.

  2. 02Polite SMS with payment link

    First-touch SMS in the clinic’s tone. Includes a one-tap payment link and a shortcut to reply “plan” for a payment plan.

    Decision: if paid → close. If “plan” is replied → start the payment plan flow.

  3. 03Email reminder with statement

    After 48 hours: an email with an itemised statement, a payment link, and an option to dispute. Suppressed if the patient is SMS-only.

    Decision: if opened but not paid → continue. If marked as a dispute → escalate.

  4. 04Outbound courtesy call

    Day 5: Mana calls in the clinic voice, confirms identity, and offers payment over the phone or a three-instalment plan.

    Decision: if voicemail → leave a message plus a fallback SMS. If declined → escalate.

  5. 05Escalate or close

    After three failed attempts or any dispute, Mana hands the case to reception with a one-paragraph summary and the full transcript.

Transcript
Mana · 09:02Hi Priya — it’s Mana from Kauri Health. Just a friendly reminder your invoice for $182.50 from 10 Apr is now due. Tap to pay: kauri.health/pay/2042 — or reply “plan” if you’d prefer to split it.
Patient · 09:14sorry forgot! paying now
Mana · 09:16All good — payment received. Receipt emailed. Thanks Priya.
System · 09:16Invoice INV-2042 marked PAID · $182.50 · ledger reconciled.
Audit trail

Every action, traceable.

Mana writes an immutable record of what it did, when, why, and on whose authority.

TimeEventActorResult
09:01Workflow start · INV-2042ManaInitiated
09:02SMS sentManaDelivered
09:14Inbound SMS replyPatientCaptured
09:16Payment via card linkPatient$182.50
09:16Ledger updated · receipt emailedManaClosed
Guardrails
  • Never contacts a patient more than once a day, or outside clinic hours.
  • Disputes and hardship always route to a human — Mana never negotiates debt.
  • Every message is logged verbatim; you can review and adjust the tone at any time.